Legal
Cancellation & Refund Policy
This policy applies to bookings arranged by The Tourism Experts LLP through soubooking.in, WhatsApp or our assisted offline booking process, unless your written quotation or supplier confirmation states different terms.
Before payment
Before accepting payment, we provide the applicable cancellation terms for the selected hotel, transport, activity, ticket or package in writing. Those booking-specific terms control where they differ from this general policy.
How to request a cancellation
Send your request in writing to [email protected] or WhatsApp +91 92747 30220, including your booking reference and lead traveller name. A request is effective when we acknowledge it in writing.
Refunds
Refund eligibility depends on the supplier's confirmed cancellation terms, the service already delivered and any non-refundable payment, ticketing or processing charges disclosed before payment. Where a refund is due under the confirmed terms, The Tourism Experts LLP will coordinate the cancellation and refund process and communicate the outcome to you in writing. Your booking-specific confirmation will state any supplier conditions that affect the refund.
Changes, no-shows and supplier disruption
Changes are subject to supplier availability and any applicable difference in price. No-shows, unused services and late cancellations may be non-refundable. If a supplier changes or cancels a service, we will communicate the options made available by that supplier as soon as reasonably possible.
Contact
For help before or after booking, contact [email protected] or +91 92747 30220.
See our About Us, Privacy Policy and Terms & Conditions.